This privacy notice explains how we use any personal information we collect about you.

What information do we collect about you?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You make an enquiry about our services.
• You engage us for outsourced paraplanning services.

For the purposes of initial email marketing we may also obtain information about you from publicly available sources such as your company website and LinkedIn.

The information which we obtain about you will include your name and contact details such as your telephone number and email address. It can also include information which either you give to us or which we obtain about you. This is only gathered in connection with providing you with our services and initial email marketing.

This information will not include special categories of personal data such as data about your health unless this is necessary for the provision of our services. Where special category data is required, we’ll obtain your explicit consent to collect and process this information.

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.

Why do we need to collect and use your personal data?

The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.

For the purposes of initial email marketing the primary legal basis that we intend to use for the processing of your date is legitimate interests, in particular to make you aware of the outsourced paraplanning services which we provide that may be of use to your business. This would not be possible without the data that we collect.

How will we use the information about you?

We collect information about you in order to provide you with the services for which you engage us.

We may collect information about you for the purposes of initial email marketing. We will not provide you with further information for the purposes of marketing once you become our client. The information we collect about you is then used solely for the purpose of providing the agreed services.

Who might we share your information with?

We won’t share your information for marketing purposes with other companies.

To deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product, platform and research providers that we use to provide our service to you.

To deliver our services we will also use third parties to hold your information for the purpose of data backup, data sharing and communications.

Where third parties are involved in processing your personal information, they will only do so on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit. To enhance the security of data in transit we protect third party communications by using encryption or password protection.

How do we store your information?

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. The data that we collect is stored on an encrypted, cloud-based server and accessed by us in a controlled, secure environment, protected from unauthorised access or use. We also require any third party to comply with similar security requirements, in accordance with this Privacy Policy.

During the course of our relationship with you we’ll retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.

We will retain your information after the provision of our services to you is concluded where we believe it's in our legitimate interests to do so for operational reasons and where required by applicable laws and regulations.

You have the right to object to the processing of your personal information in certain circumstances. You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information, please email us using the contact details noted below.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.

Cookies

We use cookies to track visitor use of the website and to compile statistical reports on website activity.

For further information visit https://www.allaboutcookies.org

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Email Choices

You can opt out of marketing emails by replying to any such email that you receive and stating “Opt Out” of by contacting us using the details shown under “How to contact us” below.

What can you do if you are unhappy with how your personal data is processed?

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details below.

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page and / or inform you of any changes when they occur. This privacy policy was last updated on 5 July 2023.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Phone Number: 01527 869435
E-mail: rhemingway@ifareports.co.uk